The Nekotalk Online Terms of Service
(Service General Terms of Use)

Chapter 1: General Provisions

Article 1: Purpose, etc., of this Agreement

Please review and accept the terms and conditions outlined below before becoming a member of Nekotalk.

1. The Nekotalk Online Terms of Use (hereinafter referred to as "this Agreement") apply to all actions of users (hereinafter referred to as "users") and tutors (hereinafter referred to as "tutors"), collectively referred to as "users and others," when using the lessons, information provision, and billing/payment services provided by NR Management Co., Ltd. (hereinafter referred to as "the Company") via the Internet (hereinafter referred to as "the Services"). Users and others are required to agree to this Agreement when registering (including provisional registration) for Nekotalk Online and when using the services.
2. In addition to this Agreement, any terms and various provisions established by the Company, including notices issued by the Company to users, including those posted on the Company's website, are considered integral parts of this Agreement.
3. In the event of any discrepancy between the provisions of this Agreement and the terms of use, various provisions, and notifications in the preceding paragraph, the order of priority for application shall be as follows: the respective notification, the respective various provisions, the respective terms of use, and this Agreement. However, if the content of a notice posted on the Company's website and a notice by other means differs, the later notice shall take precedence.
4. The date and time in this Agreement shall be based on Japan Standard Time.

Article 2: Specific Agreements, etc.

1. The use of the Services by users is subject to the separate terms set forth by the Company, referred to as the "User Agreement" hereinafter.
2. The use of the Services by tutors is subject to the separate terms set forth by the Company, referred to as the "Tutor Agreement" hereinafter.

Article 3: Definitions

In this Agreement, the terms in each item shall have the meanings prescribed in each item below:

1. "Lesson": Refers to the collective act of providing knowledge, offering information, training in conversation or performance, and advisory activities, among others.
2. "Lesson Fee": The amount paid by the user to the tutor through the Company as compensation for lessons, including the total amount of matching fees and tutor fees.
3. "Lesson Contract": A contract concerning the provision and participation in lessons entered into between the tutor and the user.
4. "User": An individual who wishes to participate in or actually participates in a lesson.
5. "Tutor": An individual who wishes to provide or actually provides lessons.
6. "Tutor Fee": The compensation for lessons.
7. "Matching": A service within the Services that intermediates the conclusion of lesson contracts and the payment of tutor fees.
8. "Matching Fee": The fee paid by the tutor to the Company as compensation for the use of the matching service.
9. "Points": A certain amount of money granted by the Company to the user online as compensation, serving as a means of payment for lesson fees. Valid for 30 days from the date of purchase.
10. "Company Site": The website operated by the Company.

Article 4: Handling of Personal Information

1. The Company shall appropriately manage personal information based on the "Privacy Policy." However, this does not apply to personal information obtained by users and others from other users and others.
2. In the event that users and others withdraw from the Services or the Company suspends their use of the Services, the Company may delete the personal information registered by users and others without their consent.

Chapter 2: Use of These Terms and Conditions

Article 5: Content of This Agreement

The Services provided under this Agreement encompass the following:

1. A service facilitating the search for lessons by tutors, application for contracts, and management of contracted lessons. This service also includes counseling for users of the matching service.
2. A service introducing lessons to users.
3. A service delivering regular or irregular updates on the Company's website, campaign information, and other information designated by the Company via email to users and others.
4. A service facilitating the easy acceptance by tutors of lesson contract applications from users.
5. Any other services separately designated by the Company.

Article 6: Use of the Services and Responsibilities of Users and Others

1. Users and others shall independently assess the truthfulness, accuracy, reliability, and other qualities, including the quality, accuracy, certainty, reliability, and usefulness of the information provided by the Company and agree in advance to use such information at their own responsibility.
2. The Company shall not be obligated to assess or manage the information mutually provided between tutors and lessons.
3. The Company does not guarantee the reliability, certainty, truthfulness, usefulness, and other aspects of identity information and various information posted by users and others.
4. The Company shall not be responsible for any actions by users and others that violate laws in connection with the Services.
5. The Company shall not be responsible for any information, files, items, and the like mutually provided among users and others.

Chapter 3: Member Registration, Changes to Registration Information, Suspension or Deletion of Registration

Article 7: Management and Use of ID and Password

1. Users and others assume full responsibility for managing all aspects of the ID and password (hereinafter referred to as "ID, etc.") necessary for using the Services. The Company, in regard to the use of the Services based on the user's membership privileges, considers the use to be by the user, whether or not it is conducted by the user personally, and assumes no obligations or responsibilities.
2. Except as otherwise approved by the Company, users and others must not transfer, lend, disclose, or allow third parties to use the ID, etc.
3. Users and others shall bear all responsibility for any disadvantages, damages, alterations, etc., resulting from misuse of the ID, etc., or unauthorized use by third parties. The Company shall not be held liable for any such incidents.
4. In the event that users and others discover unauthorized use or any fraudulent activity related to the ID, etc., they must promptly inform the Company. Users and others shall follow any instructions provided by the Company in such situations.

Article 8: Modification, Suspension, and Deletion of User Registration

1. Users and others shall promptly notify the Company using the prescribed method in the event of any changes to the information they have submitted to the Company.
2. The Company shall not be responsible for any disadvantages suffered by users and others during the period until the notification in the preceding paragraph is made, or for any disadvantages resulting from a failure to make such notification.
3. The Company may suspend the provision of the Services to users and others or delete their registrations without prior notice if any of the following apply. The Company is not obligated to provide prior notice:
   1. It is discovered that the user had previously received deletion measures or similar actions due to violations of this Agreement.
   2. The user engaged in prohibited activities, violated this Agreement, the User Agreement, or the Tutor Agreement.
   3. The user registered false information.
   4. The user engaged in actions hindering other lesson providers or any other actions that may affect the operation of the Services.
   5. The user engaged in activities for profit related to the Services or activities used in preparation for such profit.
   6. The user caused disadvantages or damages to other users, the Company, or third parties.
   7. The user engaged in criminal acts or acts leading to criminal acts.
   8. The user engaged in harassment, misconduct, or harassment acts that obstruct the progress of lessons. The determination of harassment acts will be made by the Company based on factual verification and its judgment.
   9. The user attempted to contact other users for personal gain unrelated to the purposes of the Services, both online and offline, including sending and receiving emails.
   10. The user solicited a tutoring position at a service or company in competition with the Company to a tutor.
   11. The user engaged in verbal abuse towards support staff or acts that obstruct support operations.
   12. The user fraudulently used points.
   13. Other situations where the Company deems the provision of the Services or the maintenance of user registration to be inappropriate.
4. When the Company suspends the provision of the Services or deletes the registration of users and others based on the preceding paragraph, users and others shall not be entitled to partial or full refunds of points or partial or full payment of tutoring fees for acts falling under the items in the preceding paragraph at the time of the suspension of service provision or deletion of user registration.
5. In cases falling under any of the following items, the Company may request users and others to provide necessary information, and users and others must promptly comply with such requests:
   1. Users and others cancel a lesson contract after its establishment.
   2. The Company determines that users and others violated this Agreement or individual agreements applicable to them, or there is a possibility of such violation.
   3. Other cases deemed necessary by the Company.

Chapter 4: About Lessons

Article 9: Cost Burden

1. Users and others shall, at their own responsibility and expense, prepare all hardware (PC, headset, microphone, headphones, etc.), software (communication software), communication lines, and any other necessary items to use the Services, provide lessons, or participate in lessons.
2. In addition to the provisions of the preceding paragraph, users and others acknowledge and bear the cost of communication expenses such as telephone charges, connection fees to the internet, electricity charges, and any other expenses necessary for using the Services or providing or participating in lessons.
3. The Company will separately provide information on the usage environment of the facilities required to use the Services.

Article 10: Use of Communication Software

1. Users and others shall use the designated online communication software (hereinafter referred to as "communication software") provided by a third party when providing or participating in lessons.
2. When using the communication software, users and others shall comply with the terms of use, conditions, and other stipulations set by the third party providing the communication software.
3. Before registration, users and others must download the communication software in advance and confirm whether the communication software is usable in their environment.
4. The Company shall not be responsible if, due to reasons on the user's side, such as the communication software being unusable in the user's environment, hardware malfunction required for using the communication software, configuration errors, or any other user-related reasons, lessons cannot be provided or participated in.
5. When opening files or URLs sent by site users and others through communication software or similar means, users and others shall open them at their own risk. If damage occurs, such as virus infection, due to files or URLs sent, the Company shall not be held responsible.

Article 11: Lesson Contracts

1. A lesson contract is deemed established when the tutor, in response to a lesson contract application from the user, sends an email through the system on the Services accepting said application.
2. In the event of lesson cancellation, the refund of points will be processed based on the "Cancellation Policy" separately determined by the Company.
3. In the event of a situation or anticipated situation falling under any of the following items, the Company may request the tutor to provide necessary information, and the tutor must promptly comply with such requests:
   • The tutor or user cancels a service contract established after its formation.
   • The tutor falls under any of the items in Article 8, paragraph 3.
   • Other cases deemed necessary by the Company.

Chapter 5: Intellectual Property Rights, etc.

Article 12: Company's Intellectual Property Rights, etc.

1. Copyrights (including copyrights related to all software used in the Services and the Services' associated software), patent rights, utility model rights, design rights, trademark rights, copyrights, domain names, and other intellectual property rights, as well as all rights related to applications or registrations of these rights, for the collection of content, information/data, databases, and other information/data (hereinafter referred to as "Content, etc.") published in the Services or delivered through the Services, including advertisements, belong to the Company or legitimate third parties, including partners providing such Content, etc.
2. Users and others agree not to reproduce, disclose, transmit, distribute, transfer, lend, translate, adapt, grant usage rights, reprint, or reuse the content of the Services or software, or the content included therein (in whole or in part), unless prior written consent is obtained from the Company, partners, or advertisers.
3. In the event of a user's violation of the preceding paragraph, users agree in advance that the Company has the right to enjoin the use of the duplicated, disclosed, transmitted, distributed, transferred, lent, translated, adapted, licensed, reprinted, or reused materials and the right to claim from the user the amount equivalent to the profits obtained through such actions.
4. In the event of a dispute arising between the rights holder or a third party due to a violation of the provisions of this article, users shall resolve the issue at their own responsibility and expense, ensuring that no inconvenience or damage is caused to the Company.

Article 13: User Support

1. Inquiries regarding the Services are accepted through the Services' contact page.
2. With the exception of inquiries related to one's own account, we will not respond to inquiries, changes, and requests for withdrawal related to personal information from the perspective of personal information protection. However, since passwords are encrypted and managed by the Company, we are unable to respond to inquiries about passwords even if users themselves make such inquiries.

Article 14: Restrictions on the Use of the Services

1. The Company reserves the right to create various regulations and impose restrictions on the use of the Services as necessary.
2. In the event that a user's contract is terminated according to this Agreement, the User Agreement, or the Instructor Agreement, the user cannot inherit the rights of the previous service, even if they choose to use the Services again.
3. Users cannot choose to decline the provision of all or part of the Services, including the email notification service, necessary for the provision of the Services.

Article 15: Notifications to Users

1. Notifications from the Company to users will be made through methods deemed appropriate by the Company, such as posting on the homepage of the Services or via email.
2. In the case of notifications made through the methods described in the preceding paragraph, the notification will be deemed effective from the time of posting on the Services' homepage or the sending of the email.
3. The Company is not responsible for undelivered emails, character encoding issues, multiple deliveries of the same email, or any other issues that may occur during the notification to users.
4. Users are obligated to regularly check for notifications from the Company. The Company will not be held responsible for any damages incurred due to a user's failure to check notifications.

Chapter 6: Amendment of These Terms and Changes to the Service

Article 16: Amendment of these Terms

1. The Company may add, modify, or delete these terms (hereinafter referred to as "amendments") at any time without obtaining the consent of users if it deems it necessary. Users agree that the Company may amend these terms at any time, and the conditions for using the Services may be subject to the amended terms.
2. When the Company makes amendments as described in the preceding paragraph, it will notify users in advance of the content of the amended terms through methods such as posting on the homepage of the Services or any other methods the Company deems appropriate, in accordance with the provisions of Article 15 (Notifications to Users). Unless otherwise specified by the Company, the notification of the amended terms will be posted on the homepage of the Services, and the amendments will take effect from the time of such posting.

Article 17: Modification of the Service, etc.

1. The Company may, without prior notice to users, modify, suspend, or terminate (end) the entire or partial content of the Services or individual services under the following circumstances:
   • Periodic or emergency maintenance of the system for the Services.
   • Occurrence of a state of war, riot, disturbance, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage, or any other emergency situation that makes it impossible to provide the Services in the usual manner.
   • Malfunction or other issues with the system providing the Services.
   • Any other situations where the Company deems temporary interruption is necessary for the operation of the Services.
   • Technical difficulties or impossibility in providing the Services.
2. If the content of the Services or individual services is modified, suspended, or terminated (ended) based on the preceding paragraph, the Company shall not be liable for any damages incurred by users or third parties as a result.

Chapter 7: General Provisions

Article 18: Transfer by the Company

The Company may transfer its position stipulated in this Agreement and individual service agreements to a third party without obtaining special consent from users, provided that prior notice is given on the Service. The Company may transfer its rights as stipulated in this Agreement to a third party and may assign its obligations to a third party without obtaining special consent from users.

Article 19: Disclaimer and Compensation

1. Our company's responsibility regarding users and others in relation to this service is limited to operating this service with the care of a good administrator to ensure that users can use this service without hindrance. Our company shall not be liable for any damages incurred in connection with the use of this service, damages to other third parties (including damages arising from disputes between users and others), and damages incurred by users or other third parties due to the inability to use this service, except in cases where our company has intentional or gross negligence.
2. Except in cases where our company has intentional or gross negligence, our company shall not be liable for the results of actions taken in accordance with this agreement, regardless of the cause.
3. Due to factors beyond our company's control, such as equipment malfunctions, troubles, power outages, abnormal communication lines, or system failures, data related to users, including personal information, may be lost or disappear. Even in cases where such a situation leads to the loss or disappearance of data related to users, our company shall not be liable for any damages incurred, except in cases of intentional or gross negligence on our part.
4. Users are obliged to avoid using this service in a manner that disrupts a healthy environment, based on their own judgment. Our company shall not be liable for any damages incurred due to users deviating from appropriate service provision, including social, mental, and physical damages.
5. Users are responsible for all actions taken and their results using their personal information on this service, regardless of whether the user performed the action. Our company shall not be liable for damages incurred by users or third parties due to the use of user information by others, regardless of the presence of the user's intentional or negligent actions.
6. Users are responsible for all acts and their results (including the publication of content and its content) carried out using this service. In the event of a dispute arising between the user and our company or a third party, or in the event of damage caused to our company or a third party, the user shall resolve it at their own responsibility and expense.
7. Our company shall not be obligated to pay for any expenses incurred by users in connection with changes to this service.
8. If there are deficiencies in the content of personal information and other information registered by users in this service, and if users incur disadvantages due to these deficiencies, the responsibility lies with the individual concerned.
9. Our company shall not be liable for any problems, including those arising from the installation of programs, associated with the use of this service, and users and third parties are responsible for such issues. Additionally, this service is provided by our company based on the content available to our company at the time of providing the service to users. Users should understand that our company does not guarantee that this service is free of defects. Therefore, our company shall not be responsible for the completeness, accuracy, applicability, or usefulness of information (including computer programs) obtained by users through the use of this service.
10. Each content of this service is not intended for investment solicitation. Users are required to use the information obtained from each content of this service at their own discretion and responsibility. Especially when using this service or individual services related to company information, stocks and securities information, investment information, etc., users should make their own judgments. This service is merely an information source and is not intended to recommend specific investments. Our company and affiliates do not assume any responsibility for the accuracy or usefulness of information provided through this service. Moreover, our company and affiliates do not bear any responsibility for the results of investments or other actions made based on the use (utilization) or trust (credibility) of such information, and they do not assume any responsibility for any damages allegedly incurred based on such information.
11. This service's site may link to other websites. The destination homepage is not managed or operated by our company, and we are not responsible for the availability of sites or resources outside this service. Additionally, we do not assume any responsibility for content, advertisements, products, services, etc., included in or available on such sites or resources. Therefore, our company is not liable for any damages arising or related to such content, advertisements, products, services, etc., regardless of whether the damages are indirect or direct.
12. Transactions (including participation in promotions such as prize advertisements) with advertisers conducting advertising or promotions on this service are the responsibility of users and the respective advertisers. In other words, users and advertisers are solely responsible for payment of goods, determination of contract conditions, warranties, collateral responsibilities, etc. Our company is not liable for damages caused by transactions resulting from advertisements posted on this service or damages arising from the posting of advertisements itself.
13. If users cause any damage to our company due to their responsibilities in providing this service, our company may seek damages from the responsible parties.
14. Even if part of the effectiveness of this Article is deemed invalid by relevant laws and regulations, the remaining provisions shall remain effective.
15. Despite the provisions of this article, if our company's disclaimer as stipulated in this agreement is not recognized due to mandatory regulations, court final judgments, etc., our company will be responsible for compensating for normal and direct damages suffered by users.

Article 20: Suspension of Service

1. Regular maintenance will be conducted for this service. During regular maintenance, the system may be temporarily suspended, and some functions may be unavailable.
2. The provision of this service may be suspended in the following cases:
   • Maintenance of the system or necessary facilities for providing this service is unavoidable, or there are unavoidable obstacles, such as issues with the maintenance of the electrical communication facilities.
   • Providing normal service becomes difficult due to significant loads or disruptions to this service, or if our company determines it to be difficult.
   • Our company becomes aware of the potential for significant damage to users or third parties through data tampering, hacking, or other activities related to providing this service.
   • Services such as telecommunications services by telecommunications operators domestically or internationally, power supply services by power companies, or other public services are suspended, making it difficult to provide this service.
   • Emergencies occur or are imminent due to earthquakes, tsunamis, typhoons, lightning, other natural disasters, changes in laws and regulations, wars, internal strife, or other force majeure events.
   • Our company determines the need to suspend or urgently suspend the provision of this service for other reasons.
3. Our company generally does not accept urgent suspension requests from users and third parties.

Even if our company suspends this service or is unable to suspend it, and users or third parties suffer damages as a result, our company assumes no liability for any compensation.

Article 21: Governing Law and Jurisdiction Agreement

1. In the event that litigation is necessary between our company and users, the Nagasaki District Court or Nagasaki Summary Court shall be the exclusive agreed jurisdictional court for the first instance.
2. The governing law concerning this agreement is Japanese law.

Article 22: Dispute Resolution through Consultation

For matters not specified in this agreement or in case of doubts regarding the interpretation of this agreement, users and our company shall make sincere efforts to resolve the issues through consultation.

This agreement will be effective from February 14th, 2024.

User Agreement

Before becoming a member of Nekotalk, please review and agree to the following User Agreement:

Article 1: Membership Registration Agreement

1. This Membership Registration Agreement establishes the terms and conditions for the use of the "Nekotalk" service provided by NR Management Ltd. (hereinafter referred to as "this service").
2. In addition to this agreement, the Nekotalk Online Terms of Use (hereinafter referred to as the "Common Terms") apply to the use of this service. In case of a conflict between the Common Terms and this agreement, this agreement takes precedence.

Article 2: Scope of the Agreement

Nekotalk shall faithfully adhere to this agreement in the use of this service. All information regarding members on the website and any information sent separately to members by Nekotalk through email or other means shall constitute a part of this agreement.

Article 3: Membership Registration and Consent

To use this service, it is necessary to install free telephone software such as Zoom and complete the membership registration as specified by Nekotalk. During membership registration, please ensure that your communication environment is suitable for using this service. Nekotalk considers that members (including those who have pre-registered in anticipation of registration) have agreed to the contents of this agreement at the time of registration. User registration is limited to one person per registration, and the free trial period is also limited to one use per person.
For example, if Nekotalk discovers that an individual is fraudulently using the free trial period through multiple registrations, Nekotalk has the right to claim damages from the member, and the member is obligated to pay such damages.

Article 4: Registration Rejection

If an individual wishing to register as a member for this service falls under any of the following circumstances, we may refuse the registration: If an existing registrant attempts to register under a different name. If there are false statements, errors, or omissions in the membership application. If there is a possibility of causing hindrance to the smooth operation of this service.
If the individual's registration has been revoked by us in the past. If, for reasons other than those listed above, Nekotalk deems that the membership registration is inappropriate.

Article 5: Commencement of Service Usage

The commencement date of the service usage period shall be the date on which Nekotalk notifies the member of the completed registration via email.

Article 6: Provision of Service Period

The service provided by Nekotalk has no fixed expiration date. However, if there is no lesson reservation for a period exceeding six months, Nekotalk may, after prior notification, delete the registration.

Article 7: Termination of the Service

There is no specific procedure for withdrawal. As stated in Article 6, if there is a prolonged period of inactivity, the company may delete the account.

Article 8: Purchase and Use of Points

1. Members shall purchase points through the designated methods specified by the company via this service and use these points when booking lessons.
2. Unless otherwise specified in the following articles or Article 11, the company shall not refund points once they have been purchased, except in the event of service discontinuation.

Article 9: Validity Period and Refund of Points

1. The validity period of points is 30 days from the date of acquisition. Points acquired will expire at the end of this 30-day period.
2. The refund of points shall be processed in accordance with the "Cancellation Policy" separately determined by the company.

Article 10: Response in Case of Disasters

In the event of unforeseen system failures, domestic circumstances, natural disasters, or any reasons beyond the company's control that temporarily make it difficult to attend lessons, leading to an unavoidable interruption of the service, the company and the member shall engage in discussions to resolve the situation. This may involve considerations such as the refund of points and the development of plans for the resumption of the service.

Article 11: Scope of Responsibility

If Nekotalk is unable to provide lessons due to reasons on the part of

Nekotalk, the points for the lesson will be refunded to the member. Nekotalk shall not be held responsible for any damages incurred by the member due to the sudden cancellation of lessons, even if the cancellation is on short notice.

Before taking a lesson, members are required to thoroughly check their communication status and device settings. However, if, based on the judgment of the company, a member is unable to take a lesson due to the condition of their communication device or network, the company will not refund points to the member.

Nekotalk does not possess the right to protect the copyrights of files, videos, images, or other materials sent or uploaded by the member to the tutor. In the event of a server connection failure resulting in the inability to access the site, Nekotalk will attempt to restore the site, but no compensation will be provided for opportunities lost by the member.

This agreement will be effective from February 14th, 2024.

Nekotalk is committed to protecting personal information through the establishment of a comprehensive privacy policy. We have implemented a secure system, educated tutors on the importance of privacy protection, and taken measures to ensure the confidentiality and integrity of personal information.

Management of Personal Information

To maintain accurate and up-to-date personal information, Nekotalk has introduced a security system, established a robust management structure, and provided continuous education to tutors. Proactive measures are taken to prevent potential risks such as unauthorized access, loss, damage, alteration, leakage, ensuring the strict management of personal information.

Purpose of Using Personal Information

Personal information provided by customers will be used by Nekotalk to send electronic mail or materials, provide information about our company's services, and respond to inquiries.

Prohibition of Disclosure of Personal Information to Third Parties

Nekotalk responsibly manages personal information entrusted by customers and does not disclose it to third parties, except in the following cases:

1. When there is customer consent.
2. When Nekotalk needs to disclose personal information to a contractor entrusted with the company's operations to provide the desired service requested by the customer.
3. When it is necessary to disclose personal information based on laws and regulations.

Security Measures for Personal Information

Nekotalk has implemented thorough security measures to ensure the accuracy and safety of personal information. However, this does not apply when the company is not obligated to disclose information. Please note that a fee of $5 per request will be charged for the disclosure of personal data.

Inquiries by the Individual

Customers who wish to inquire about, correct, or delete their personal information will receive a response after confirming their identity.

Compliance with Laws and Regulations and Review

Nekotalk is committed to complying with Japanese laws and regulations applicable to the personal information it possesses. We will also conduct periodic reviews and make continuous efforts to improve this policy.

Contact Information

For inquiries regarding the handling of personal information by Nekotalk, please contact us at the following address:

NR Management Ltd. Office Address: 14-5, Izumi-machi, Isahaya-shi, Nagasaki 854-0003, Japan Email: nekotalk2828@gmail.com

Supplementary Provisions ・This Privacy Policy is effective as of December 1, 2023.