This page summarizes our customers' most frequently asked questions. It will help you quickly resolve any issues before contacting us.
No, it’s free.
A computer with stable internet access, a microphone and speakers as well as Google Meet. We also recommend you to have a webcam.
You can find the best tutor to support your Japanese language studying. You can take one-to-one lessons via Google Meet and download PDFs and videos.
Of course, you can take lessons from anywhere in the world where you have fast and stable internet access.
If you save the material on your device, you can open it anytime. However, each video and PDF download link has an expiration date. After that date, you’ll have to purchase the video or PDF to view it again.
We have a wide range of specialists in our team. For more information, please check the tutor list.
On My Page > Confirm Lesson History/Reservation > Details page of the relevant lesson.
You can cancel a lesson for free up to 24 hours before the scheduled time. After that, we will not be able to refund your lesson, and you will be charged the full cost.
The points will be refunded immediately. However, if you cancel the lesson later than 24 hours before the lesson, you will use 100% of the points required for the lesson.
You can book as many lessons as you like.
Yes, it’s completely up to you and your tutor.
There are two things we would like you to do.
Yes, you can. The chat is located on the lesson page. To access that page, click "Lesson History." When you get a message from your tutor, a notification is also sent to your email.
Once you book a lesson, the confirmation will be sent to your email address. You will also get an email notification in case of cancelation or receiving a message from your tutor.
Report the problem on the “Lesson Completion Report” page. If the internet connection does not improve, you may cancel the lesson before it starts. However, if you cancel the reservation later than 24 hours before the lesson, 100% of the points required for the lesson will be charged from your account.
Yes, you can. Please click "Lesson History" in the side menu and use the "Feedback" section on the relevant lesson page. Your feedback will be sent to both your tutor and the Nekotalk team.
"Favorites" is a feature that helps you swiftly book lessons with your preferred tutors. Just add them to the list using the “Favorites” button on either the "Tutor List" page or the "Tutor Details" page.
Please check the pricing plan page for details.
We accept debit/credit card payments and bank transfers.
You can top up points even though you’re subscribed on a monthly basis. New points expire one month after the date of purchase.
After logging in, you can check the expiration date on the “Point Deposit and Withdrawal Details” page.
No, it’s free.
We take privacy seriously and do not share users’ personal data with other individuals or companies as well maintain security systems to prevent unauthorized access, loss, damage, alteration, leakage of personal information.
Please check your spam/junk mail folder. If you still can’t find the confirmation, contact us via the “Contact Us” page.
Yes, you can change your data anytime by editing your profile. If you wish to delete your registered information, please contact us using the form on the “Contact Us” page.
No, each student should use their own account to utilize Nekotalk.
If you are a monthly subscriber and want to have a break from Nekotalk, please cancel your subscription. Otherwise, you will still be charged every month. To cancel it, please write to us via the contact form. You can rejoin us at any moment.
Change your password by clicking “Change PW” after logging in.
You can reset your password by clicking "Reset Password" on the login screen.
Nothing special, just make sure your web browser as well as Google Meet are of the latest version. This will secure the smoothest user experience on Nekotalk.